Privacy Policy for dubLive Tickets

At dubLive Tickets, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you purchase tickets on our website.

Last Updated: October 24, 2025

1. Data Collection and Usage

When utilizing our streamlined guest checkout service, we strictly collect only the data necessary to process and secure your transaction. We do not engage in the storage of extraneous personal information.

• Transaction Identity Data: Your name, NIC, email, and phone number for ticket issuance and verification.
• Operational Contact Information: Used only for delivery or payment updates.
• Financial Transaction Details: Payment handled by third-party gateways — we do not store card details.
• Purchase Record: Event, ticket class, quantity, and price.
• Technical Metadata: IP, browser, and device data for fraud prevention and performance.

2. Purpose and Principle of Data Use

• Processing and fulfillment of ticket orders.
• Transactional communication and customer support.
• Refund and post-purchase management.
• Security and fraud prevention.

3. Data Disclosure and Confidentiality

• Service Providers: Payment and email partners under strict contracts.
• Event Organizers: Name and ticket ID shared only for entry validation.
• Legal Obligations: Disclosures required by law or regulation.

4. Data Security and Retention

We employ advanced encryption and secure hosting to protect your data. The guest checkout model ensures minimal long-term storage of personal information.

5. User Rights and Controls

• Correction or Deletion: Email us to request updates or removal.
• Cookie Management: Manage preferences through your browser settings.

6. Contact and Inquiries

Email: dubliveeventsnet@gmail.com
Phone: +94 71 653 1817